Aurelia·2026
Support desk
A support agent trained on their own writing. It answers from the help centre, files the ticket, and only pulls a person in when it should.
Live tickets, with the agent already in the thread.
Client
Aurelia
Software
Discipline
AI Agents · Automation
Outcome
The same morning tickets, handled
Aurelia’s team opened the same tickets every morning. Earlier chat tools had been switched off — they could talk, but they could not do the work.
We wrote the brief from real tickets, then launched an agent on YourGPT with their help centre as memory. Automations on n8n open the case and tag the product. People spend the day on the work that still needs them.
What we shipped
- Service design from live tickets
- YourGPT agent on their knowledge
- n8n into the existing help desk
- A monthly quality review with the team
