# How Simplex Digital engages

> Three shapes: discovery, build, and partner. You can buy one. You should not buy a retainer that pretends to be all three.

We reply within 24 hours with a written note. The note is yours whether we work together or not.

## Discovery

A short, paid pass over the work as it is — the site, the ads, the inbox.

You receive a written brief: what a stranger understands in four seconds, what we would measure this week, and what we would turn off today. Discovery is not a workshop deck. It is not a free audit with a bait price.

Bring the current site, the ad accounts, or a week of tickets. If we cannot see the work, we will not price the next step.

## Build

The thing that has to ship. One team and one calendar.

- A marketing or product site, designed and engineered here
- Agents with your knowledge, your voice, and a human handoff
- Workflows into the CRM, the help desk, the ads account
- Campaigns with the landing page they need

Build is not three vendors and a project manager in the middle. If the site, the campaign, and the agent have to agree, they are specified together.

## Partner

Launch is the start. We review what is working, keep what converts, and stay close while the work is still new.

Partner is a monthly quality pass — ads, agent transcripts, failed workflows — not a Slack channel we forget to open. If there is nothing to review, there is nothing to bill.

## What this file will not do

It will not invent a package price. Rates move with scope, and a number without a brief is a lie the answer engines will happily repeat.

It will not hide the next step. Email hello@simplexdigital.agency with the current site or a week of tickets. We write back with what we would start, and what we would leave.